GlitchSpin Casino Data Protection

At GlitchSpin, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our services at glitchspin.com. Our platform is operated by GBL Solutions N.V., a company registered under the laws of Curaçao (registration number 155090), with its registered address at Seru Loraweg 17, Curaçao. We are regulated by the Curaçao Gaming Control Board (GCB) under licence OGL/2024/589/0556. By using our website, you acknowledge that you have read and understood the terms of this policy.

1. Who We Are

We at GlitchSpin operate as the data controller responsible for your personal information. Our parent company, GBL Solutions N.V., oversees all data processing activities across our services. Ramtinar Techconsult Limited, a subsidiary of GBL Solutions N.V. acting as our Payment Agent, is registered in Cyprus (registration number ΗΕ 412602) at Kasou 18, Office 41, 1086, Nicosia, Cyprus. Any questions regarding our GlitchSpin Casino data practices may be directed to our support team at support@glitchspin.com.

2. Information We Collect

When you register and use our services, we collect various categories of personal data. Our GlitchSpin Casino platform requires certain information to verify your identity, process payments, and comply with applicable regulations.

2.1 Registration and Identity Data

• Full name, date of birth, and nationality
• Email address and contact telephone number
• Residential address and proof of identity documents
• Username and account credentials (GlitchSpin login details)

2.2 Financial and Transactional Data

• Payment method details (bank transfers, Mastercard, Skrill, MiFinity, paysafecard, Interac, Bitcoin and other crypto assets)
• Deposit and withdrawal records, including transaction amounts and timestamps
• Verification documents required prior to processing your first withdrawal request

2.3 Technical and Behavioural Data

• IP address, browser type, device identifiers, and operating system information
• Gaming activity, session duration, and wagering history
• Interaction with our promotions, including GlitchSpin Casino bonus claims and GlitchSpin free spins usage
• Loyalty programme progress through our 51-level system

3. How We Use Your Information

We use the personal data we collect for several clearly defined purposes. Our GlitchSpin operations depend on lawful and transparent processing to deliver a secure and enjoyable gaming environment.

• Account management: We use your registration data to create, maintain, and secure your account, including facilitating the GlitchSpin Casino login process.
• Payment processing: We process your financial data to handle deposits, withdrawals, and currency conversions across supported currencies including EUR, CAD, AUD, CHF, DKK, and cryptocurrencies.
• Legal compliance: We are required by our Curaçao gaming licence and applicable anti-money laundering (AML) regulations to verify your identity and monitor transactions.
• Bonus and promotions administration: We use your data to credit eligible GlitchSpin bonus offers, GlitchSpin Casino free spins, cashback rewards, and loyalty level upgrades within 24 hours of eligibility.
• Responsible gambling: We monitor player behaviour to identify potential signs of problem gambling and enforce the self-exclusion or deposit limit tools we provide.
• Customer support: We use your contact and account data to assist you through our 24/7 live chat and email support channels.
• Marketing communications: Where you have given consent, we may send you promotional materials about our GlitchSpin bonus offers and game updates. You may opt out at any time.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: Processing is required to fulfil our obligations under our Terms and Conditions when you register an account with us.
• Legal obligation: We are required to process certain data to comply with gaming regulations, AML laws, and tax reporting requirements.
• Legitimate interests: We process data for fraud prevention, security monitoring, and improving the quality of our services.
• Consent: Where we rely on your consent (for example, for marketing emails), you may withdraw that consent at any time by contacting us at support@glitchspin.com.

5. Data Sharing and Third Parties

We at GlitchSpin do not sell your personal data to third parties. However, we may share your information in specific circumstances:

• Game providers and software partners: We work with over 100 studios including Play'n GO, Evolution, NetEnt, Pragmatic Play, Hacksaw, and Yggdrasil. These providers may receive limited technical data to deliver their games and live casino content.
• Payment processors: We share transaction data with payment service providers to process your deposits and withdrawals securely.
• Regulatory and law enforcement authorities: We may disclose your data when required by law, court order, or our licensing authority, the Curaçao Gaming Control Board.
• Our subsidiary entities: Ramtinar Techconsult Limited may process your payment-related data in its capacity as our authorised Payment Agent.

6. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by law. Our GlitchSpin Casino records are typically retained for a minimum of five years following account closure to satisfy regulatory and AML obligations. Once the retention period expires, we securely delete or anonymise your data.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data held by us:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: You may request deletion of your data, subject to our legal retention obligations.
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances.
• Right to data portability: You may request that we transfer your data to another service provider where technically feasible.
• Right to object: You may object to processing based on our legitimate interests, including direct marketing.

To exercise any of these rights, please contact us at support@glitchspin.com. We will respond to all valid requests within a reasonable timeframe and in accordance with applicable law.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies on our website to improve your experience, analyse site traffic, and personalise content. Our GlitchSpin platform uses both session cookies (which expire when you close your browser) and persistent cookies (which remain for a set period). You may manage your cookie preferences through your browser settings, although disabling certain cookies may affect the functionality of our site, including the GlitchSpin Casino login process and gaming features.

9. Security Measures

We implement industry-standard technical and organisational measures to protect your personal data from unauthorised access, loss, or disclosure. Our security framework includes SSL encryption, secure payment gateways, and strict access controls for our internal teams. While we take every reasonable precaution, no online system can be guaranteed to be entirely secure, and we encourage you to use a strong, unique password for your account.

10. Players in Canada and Other Markets

Our GlitchSpin Casino Canada players and users accessing our platform from other supported regions including the UK, Germany, Denmark, Australia, Greece, and Switzerland are subject to this policy. Where local data protection laws impose additional requirements, we will comply with those obligations to the extent applicable. GlitchSpin Canada users may contact us directly with any jurisdiction-specific privacy questions via our support channels.

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our operations, legal requirements, or industry standards. When we make material changes, we will notify you via email or a prominent notice on our website. We encourage you to review this page periodically. Continued use of our GlitchSpin services following any update constitutes your acceptance of the revised terms.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how we handle your data, please do not hesitate to reach out to us. Our dedicated customer support team is available 24/7 via live chat on glitchspin.com or by email at support@glitchspin.com. We are committed to addressing your concerns promptly and transparently.