GlitchSpin Casino Terms and Conditions

Welcome to GlitchSpin Casino. By accessing our website at glitchspin.com and using any of our services, you agree to be bound by the terms and conditions set out on this page. We strongly recommend that you read this document carefully before registering an account or placing any wagers. If you do not agree with any part of these terms, you must not use our platform. Our terms govern all aspects of your relationship with us, including account registration, deposits, withdrawals, bonuses, and gameplay.

1. About the Operator

At GlitchSpin Casino, we operate under the ownership and management of GBL Solutions N.V., a company incorporated and registered under the laws of Curaçao, with registration number 155090 and a registered address at Seru Loraweg 17, Curaçao. We are licensed and regulated by the Curaçao Gaming Control Board (GCB) under licence number OGL/2024/589/0556. Our payment processing services are managed by Ramtinar Techconsult Limited, a subsidiary of GBL Solutions N.V. registered in Cyprus (registration number ΗΕ 412602), with a registered address at Kasou 18, Office 41, 1086, Nicosia, Cyprus. Ramtinar Techconsult Limited acts solely as our Payment Agent on behalf of GBL Solutions N.V.

2. Eligibility and Account Registration

At GlitchSpin Casino, we only permit individuals who meet the following criteria to register and use our services:

• You must be at least 18 years of age, or the minimum legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of any jurisdiction where online gambling is prohibited by law.
• You must register only one personal account; duplicate accounts are strictly forbidden.
• You must provide accurate, complete, and up-to-date information during the registration process.
• You must not use another person's identity or payment details when creating or using your account.

We reserve the right to suspend, restrict, or permanently close any account where we have reason to believe that these conditions have not been met. Our GlitchSpin Casino login system is designed to protect your account, and you are responsible for maintaining the confidentiality of your login credentials at all times.

3. Know Your Customer (KYC) and Verification

Our GlitchSpin Casino platform requires all players to complete identity verification before processing their first withdrawal. We may also request verification at any other time at our discretion. The documents we may require include:

• A valid government-issued photo ID (passport, national ID card, or driver's licence)
• Proof of address dated within the last three months (utility bill, bank statement)
• Proof of ownership of the payment method used
• Any additional documents we deem necessary to comply with our anti-money laundering obligations

We will not process withdrawal requests until verification is successfully completed. Failure to provide the requested documentation within a reasonable timeframe may result in account suspension or closure.

4. Deposits and Withdrawals

At Glitch Spin Casino, we accept a variety of payment methods including Bank Transfers, Interac, Mastercard, MiFinity, Paysafecard, Skrill, and Bitcoin, as well as a range of cryptocurrencies such as ETH, LTC, USDT, ADA, TRX, DOGE, and others. The minimum deposit is €20. We process withdrawals subject to the following minimum thresholds:

• EUR: €10 (bank transfer) / €50 (crypto) / €20 (other methods)
• CAD: CA$15 (bank transfer) / CA$80 (crypto) / CA$30 (other methods)
• AUD: A$15 (bank transfer) / A$90 (crypto) / A$30 (other methods)
• CHF: CHF 15 (bank transfer) / CHF 50 (crypto) / CHF 20 (other methods)

Our withdrawal processing team operates Monday to Friday, 09:00–18:00 (GMT+3). E-wallet and crypto withdrawals are typically completed within 0–24 hours, card payments within 3–5 business days, and bank transfers within 3–7 business days. Maximum withdrawal limits vary by currency and loyalty level group. For EUR, players in Level Group 1–9 may withdraw up to €500 per transaction, €500 per day, and €8,000 per month, while Level Group 35–51 players may withdraw up to €1,500 per transaction, €1,500 per day, and €30,000 per month.

5. Bonuses and Promotions

5.1 Welcome Bonus

Our GlitchSpin Casino bonus package offers new players a Welcome Bonus of 220% up to €2,200 plus 100 free spins across multiple deposits. On your first deposit of €20 or more, you receive a 100% match bonus up to €500. A high-roller alternative is also available: deposit €150 or more and receive a 50% bonus up to €1,000 plus 100 free spins. The second deposit earns a 50% match up to €1,000, the third deposit earns 30% up to €500 with 50 free spins, and the fourth deposit earns 40% up to €200 with 50 free spins.

At GlitchSpin Casino, all welcome bonuses are credited instantly following a confirmed qualifying deposit. If a bonus does not appear within 15 minutes, please contact our support team. All bonuses must be activated within 48 hours of being credited, and each bonus expires 5 days after activation. The wagering requirement for all welcome package bonuses is 70x. The maximum bet permitted while wagering a bonus is €5 per spin or round. If wagering requirements are not met within the validity period, we will void the bonus and any associated winnings.

5.2 Ongoing Promotions

We offer a range of ongoing promotions at Glitch Spin, including:

• GlitchSpin Casino Free Spins and Lootbox Rewards — unlock lootboxes by making deposits
• Fortune Wheel — deposit three times in a day to spin the Wheel of Fortune for prizes up to €10,000
• Daily Claimer Bonus — claim a reward every day for seven consecutive days
• Crypto Bonus — receive a 5% extra bonus on every cryptocurrency deposit
• Weekly Cashback — 20% cashback up to €200 every week
• Wednesday Reload Boost — 30% reload bonus up to €250
• Weekend Reload Special — 50% reload bonus up to €1,000

All bonuses are subject to our general bonus terms and conditions. We reserve the right to modify, suspend, or withdraw any promotion at any time without prior notice. A bonus cannot be credited if there is an active withdrawal request on your account.

6. Loyalty Program

Our GlitchSpin Casino Loyalty Program consists of 51 levels divided into five groups: Glitcher (Levels 1–9), System Drift (Levels 10–19), Code Runner (Levels 20–24), Fatal Trace (Levels 25–34), and Echo Protocol (Levels 35–51). Players earn XP exclusively through real-money slot bets at a rate of 1 XP per €10 wagered. Table games and live dealer games do not contribute to XP accumulation.

At GlitchSpin, loyalty rewards are automatically credited to your account within 24 hours of reaching a new level and must be activated within 2 days of being issued. The wagering requirement for loyalty cash bonuses and free spins is 40x, and bonuses expire 5 days after activation. Maximum winnings withdrawable from loyalty bonuses vary by group: Glitcher players may withdraw up to €25, while Echo Protocol players at Levels 48–51 may withdraw up to €5,000. We reserve the right to adjust the Loyalty Program structure, required XP thresholds, and prize values at any time.

7. Responsible Gambling

We are committed to promoting responsible gambling across our entire GlitchSpin platform. We provide a range of tools to help you manage your gaming activity, including deposit limits, session time limits, reality checks, self-exclusion, and cooling-off periods. If you believe your gambling may be causing harm, we encourage you to use these tools or contact our support team at support@glitchspin.com. We also recommend seeking help from independent organisations such as GamCare, BeGambleAware, or Gambling Therapy.

8. Prohibited Activities

When using our services, you must not engage in any of the following:

• Fraudulent activity, collusion, or cheating of any kind
• Using automated software, bots, or any other third-party tools to gain an unfair advantage
• Money laundering or any activity that violates applicable financial regulations
• Opening multiple accounts or attempting to abuse our bonus system
• Accessing our platform from a restricted or prohibited jurisdiction

We reserve the right to suspend or permanently close any account found to be in violation of these rules and to withhold any funds associated with fraudulent or abusive activity.

9. Intellectual Property

All content on our website, including but not limited to logos, graphics, software, game content, text, and design elements, is our property or licensed to us. You may not reproduce, distribute, modify, or commercially exploit any part of our platform without our prior written consent.

10. Limitation of Liability

We provide our services on an "as is" and "as available" basis. While we strive to maintain uninterrupted access to the GlitchSpin Casino platform, we cannot guarantee that our website will be free from errors, interruptions, or technical failures. To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, or consequential losses arising from your use of our services.

11. Governing Law and Disputes

These terms and conditions are governed by the laws of Curaçao. In the event of a dispute, we encourage you to contact our customer support team at support@glitchspin.com in the first instance. We will make every reasonable effort to resolve complaints promptly and fairly. If a satisfactory resolution cannot be reached through our internal process, you may escalate the matter to the relevant regulatory authority under our licence.

12. Amendments to These Terms

At GlitchSpin Casino, we reserve the right to amend, update, or replace these terms and conditions at any time. We will notify you of any material changes by posting the updated terms on our website. Your continued use of our platform following the publication of revised terms constitutes your acceptance of those changes. We recommend that you review this page periodically to stay informed of any updates.

13. Contact Us

If you have any questions regarding these terms and conditions, please do not hesitate to reach out to us. Our support team is available 24/7 via live chat on our website or by email at support@glitchspin.com. We are here to assist you and ensure your experience at GlitchSpin Casino is enjoyable, safe, and transparent.